Frequently Asked Questions
You've got questions, we've got answers. Read through our Frequently Asked Questions for wash and fold, dry cleaning, laundromat services, commercial laundry, and laundry pickup and delivery services.
Laundromat FAQ
We are open 7 days a week, 365 days a year, from 7:00 AM until 10:00 PM. We allow you to start washing as late as 10 pm and stay until you are finished folding your laundry.
Our laundromat uses tokens. We have several change machines and bill breaking machines so you can purchase the exact amount of tokens that you need.
Yes, you can use credit cards and debit cards to purchase tokens or for paying for fluff and fold service.
Our wash house is fully attended and always has at least one or more attendants to help you.
All of our Continental washing machines are 400G machines. This is not common at most laundromats. Our 400G machines spin out so much of the water that it takes far less time in the dryer.
Our rewards program is absolutely FREE! Ask one of our attendants to sign up and they will add you into our system. Every third time that you use our laundromat, you will get a reward. Sometimes it is a free wash or a free dry for your laundry. Other times, it is a free drink or a nylon laundry bag.
*We do not share your information with any outside company!
Ozone is active oxygen that acts as a water purifier. It will destroy bacteria, viruses, mold and mildew, leaving your clothes completely sanitized. It will also sanitize the washing machine. This is hospital-grade sanitation, and it works best in cold water! Your clothes will be cleaner and more sanitized if you use cold water.
Wash and Fold Questions
You can drop off your clothes for us to wash and fold anytime between 7:00 a.m. - 10:00 p.m. We are always attended.
Our minimum for fluff and fold is $25.
Generally, most orders are scheduled for the next day. You can, for an additional charge and if we have the time to do so, get same-day fluff and fold service.
We use only premium brand products for our fluff and fold. Tide is available for an additional $3.00 (must be noted on the order). We also offer a Free & Clear option as well.
We added an expensive Ozone Water System to our laundromat because of Covid. This "active oxygen" will sanitize your clothes. It also sanitizes the washing machine that your clothes will be washed in. Plus, your clothes will be cleaner and softer with Ozone. This sanitation system is used in hospitals.
Pickup and Delivery Questions
If you know that you would like regular laundry pickup service, you can sign up for weekly or biweekly service. This service will be $1.89 a pound. If you want one-time service or sporadic service without any commitment of future orders, it is $1.99 a pound.
You must give us permission in your account to leave your clothes if you are not going to be home for the delivery. Tell us where to leave them. We don't want to be responsible if your clothes go missing so we need written permission to leave them.
If you don't specify, we typically hang the more formal items like collared shirts and slacks. Then we protect them in a clear plastic garment bag. We'll fold everything else and package it for your protection. Please let us know if you want something specific hung up.
We separate whites, lights and darks into different machines. We also pull out delicate items and place them in a special laundry bag to further protect them.
It's simple. Simply click on the "Schedule a Pickup" button.
Like other online services, we get your credit card information when you place your order. When the order is completed, we bill your credit card and email you an invoice.
Of course! During the account setup process you will be able to add your personal preferences that will be followed for each and every order. In addition, when you place a fluff and fold order, you will be able to create specific instructions for that individual order. There is a $45 minimum.
Yes, you can log into your online account and change your preferences as often as you like.
Your washed and folded clothes will be returned to you the day after we pick them up.
Yes, this is something you can change in your account at any time.
None whatsoever. You can cancel or suspend your account at any time. If you have signed up for recurring, please let us know if you are going on vacation or want to suspend your account. We don't want to waste our driver's time and gas by having them go to your home for no reason!
As a result of increased expenses, we now add a $2.50 fuel surcharge to each order.
To update your credit card, log into your account, under billing information select "Update Credit Card Information" and enter your new credit card information.
You must cancel before 6:00 a.m. in your account on the day the service is to be picked up. Or you can call Super Suds at 7:00 a.m. at (562) 436-1859. If you would like to cancel your weekly service, you can place your account on hold, and we will not return to do laundry pickup/delivery until we hear from you.
You are allowed to do so, but then your clothing will be mixed together. If you each have a separate account but choose to have your pickup and delivery days on the same day, at the same time, we will combine the two orders together to give you the minimum order of $45.
Large items such as comforters and pillows are charged by the piece. You can find the prices on our pricing page.
You can use a laundry bag or even a large trash bag. If you want to purchase a laundry bag from us, we will add the cost to your bill. Just call us and we can send you a bag. When you send your laundry in our nylon bag, we launder it with your clothes. We will then put your clothes in the plastic bags and back in the nylon bag for added protection for your wash and fold.
We have put in place email and text reminders to help you remember. However, if you do forget to leave your laundry out, we reserve the right to charge a missed laundry pickup fee to cover driver costs.
If you schedule your pickup by 6:00 a.m. the day of your pickup, it is the normal fee. If you decided mid-day that you need the pickup done, the price per pound is more. We have same day pickup but at a greater charge.
Absolutely, we know that this is safer for you and for our drivers. Just tells us where we should pick up your laundry or deliver it and we will do so. We will text you that it is delivered so you can get it immediately.
Absolutely. We can pick up and drop off your clothes at any address in our service area.
If you are going to be away, just log into your account and place your account on "hold" until you return.
General Laundry FAQ
We use only premium brand products for our fluff and fold. Tide is available for an additional $3.00 (must be noted on the order). We also offer a Free & Clear option as well.
Super Suds has an Ozone system that works with every washer. Ozone is a natural oxygen that sanitizes your clothes. Ozone will kill 99.9% of all bacteria and viruses. Not only will your clothes be sanitized, but the washing machine is sanitized as well. Ozone will also make your clothes softer and smell better.
Yes, some customers always want their clothing laundered the same way. Others change it weekly depending on what clothing they are having washed. Just log into your account to make changes.
We do our best to accommodate every request. Let us know how you want your laundry done by putting it in your profile.
Please put any clothing that needs special attention in a small bag with a note on what you need done. We will do the best we can. If, however, you pretreat a stain as soon as it happens, the odds go up that it will be successful in removing the stain.
Commercial Laundry Service FAQ
No contract is required for commercial laundry customers. We will earn your business each and every time we launder your items.
We do pickup and delivery laundry service 7 days a week. During the week our pickups are from 8 a.m. to 8 p.m. On the weekends, our last pickup is at 5 p.m. We will work with our customers on an individual basis to create a schedule that works for you.
Our turnaround time is 24 hours, however some of our commercial customers prefer we pick up the dirty clothes on Friday and return them on Monday. We will work around your schedule.
To create an account for your business, you can create an account online.
Super Suds Laundromat uses an ozone system in all of its washing machines. This system sanitizes your laundry and removes 99.9% of all bacteria and viruses. Our system is hospital approved!
Other Questions?
We do not do laundry pickup/delivery on Thanksgiving, Christmas, New Years, Easter and the 4th of July. The laundromat is open.
We weigh your clothing before and after we launder your clothing. The clothing is charged based on the “after weight”. Sometimes, our customers send in clothes that are wet or damp. Wet clothes and towels weigh more than dry ones, so we don’t want to charge you for wet clothes.
Please call Super Suds at (562) 436-1859. We will be happy to talk to you or help walk you through placing your first order.
I'm afraid we no longer offer dry cleaning services.
