Frequently Asked Questions
What hours are you open?
We are open 7 days a week 365 days a year from 7 am until 10 pm. We allow you to start washing as late at 10 pm and stay until you are finished.
How do I know which machine to use and how do I use it?
We are staffed full time by experienced customer service representatives who will be happy to advise you on the appropriate machine to use and how to use it.
How do I sign up for the rewards program and how much does it cost?
Our rewards program is absolutely free! Ask one of our attendants to sign up and they will add you into our system. We do not share your information with any outside company and only use it to keep track of your rewards and to notify you of free gifts.
Commercial Laundry Service FAQ
Do I need to sign a contract?
No contract is required. We will earn your business each and every time we launder your items.
How often do you pick-up and deliver?
We will work with each customer on an individual basis and create a schedule that works for you.
Do I receive my own items back?
Super Suds does not lease linens and other garments. We wash all our customers’ orders separately and you will receive back exactly what you handed to us.
Do we create an online account for our commercial business?
To create an account for your business, please contact us at 562-436-1859 or firstname.lastname@example.org and we will create the account for you. We will be adding the ability to manage your account online in the near future.
Wash and Fold Service
Do you pick-up and deliver? How much is it?
Yes! We now offer pick-up and delivery service. Our Fluff and Fold Service is $1.80 / lb. if you sign up for weekly or bi-weekly service. It is $1.90 / lb. if you do it one time. We have a $35 minimum on all pick-up and delivery orders.
Do I have to be home when you pick up or deliver my clothes?
No, but when scheduling the service, please provide clear instructions indicating where we can find your clothes and drop them off. Please ensure that you have a secure space to leave your clothes and not visible from the street. If you live in an apartment or condo complex, you can leave the clothes with the front desk attendant if they have one. If your building requires a code to enter, please inform us at the time of placing the order.
Do you fold or hang my clothes?
We are open to special requests. If you don't specify, we typically hang the more formal items, like shirts, blouses and slacks; then protect them with a clear plastic garment bag. We'll fold everything else and package it for protection.
Do you separate whites from colors?
We separate whites, lights, and darks into different machines. We also pull out delicate items and place them in special laundry bags to further protect them.
How do I schedule an order online?
It's simple! Click here to get started.
When I schedule an online order, how will I be billed?
When the order is completed, we bill your credit card and email you an invoice.
Can I make a special request on how I want my laundry done?
Of course! During the account setup process you will be able to add your personal preferences that will be followed for each and every order. In addition, when you place an order you will be able to create specific instructions for that individual order.
Can I change my preferences?
Yes. You can log into your online account and change your preferences as often as you like.
Self-Service Dog Wash
Do I need to bring my own shampoo for my dog?
We provide your choices of some or all of our line of shampoos. We offer tearless, flea & tick, oatmeal, and conditioner. Our customer can bring their own shampoos as well if they choose.
How much does it cost?
It costs $8.00 to start the dog wash and that provides you 10 minutes to use some or all of the functions available. It works very similar to a self-service car wash. You can add additional time if necessary. Each $1.00 will grant you 2 more minutes of time.
Is 10 minutes really enough time to wash my dog?
Yes. Our dog wash mixes the shampoos and conditioner in with the warm water, allowing you to quickly and easily disperse the shampoo and penetrate through the layers of hair of your pet. This allows you to quickly lather up your dog and drastically cut down on the time it takes to do so. You can shampoo and condition your pet and partially dry them during that 10 minute time frame. We use a commercial warm air dryer that the professional groomers use, however they will often leave it running for 30 minutes to a couple hours to completely dry the dogs. We cannot use a higher temperature dryer as that would burn the dogs and possibly injure them. We suggest either adding additional time or bringing a couple towels if you have a larger dog that might require more time to completely dry.